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Refund and return policy

General issues regarding the waiver of online rental orders

According to GEO no. 34/2014 the buyer has the possibility to withdraw from the remote contract within 14 days from the moment of placing the order on the website and making the payment for renting a car.

In case of withdrawal from the distance contract, the following provisions and exclusions apply to the reimbursement of the amounts paid according to the terms and conditions on the website.

An email will be sent to: rocampers@rocg.ro and office@rocg with the mention ,,withdrawal from the contract”. Please mention the name of the reservation and the reservation period and the bank account to which you wish to return the amount paid on the website.

If the conditions for withdrawal are met, the order will be cancelled and the invoice issued will be cancelled, if it has already been issued, and the amounts paid will be returned within a maximum of 5 working days.

Exclusions and deductions from the refund of the reservation:

The withdrawal request must be made within a maximum of 14 days from the moment of placing the order on the website and making the payment for the rental of a car, but so that the period until the start of the rental is not less than 30 days, otherwise the following penalties will apply, being considered as contractual penalties previously agreed by the parties. The application of penalties does not affect the right of withdrawal from the distance contract, which is a right of the person who placed the order.

The following deductions and penalties apply:

  1. If the booking is cancelled 30 days before the start of the Rental Period, the Tenant shall owe the Landlord an amount equivalent to 30% of the rent.
  2. If the booking is cancelled 15-29 days before the start of the Rental Period, the Tenant shall owe the Landlord an amount equivalent to 50% of the rent.
  3. If the booking is cancelled 1-14 days before the start of the Rental Period, the Tenant shall owe the Landlord an amount equivalent to 80% of the rent.
  4. If the Tenant fails to collect the Leased Property on the first day of the Rental Period, the Tenant shall owe the Landlord an amount equal to 100% of the rent.

 

In order to pay the above-mentioned amounts, the Lessor may withhold the corresponding amount from the sums of money paid by the Lessee and, if necessary, the difference shall be paid by the Lessee at the time he requests cancellation of the reservation.

 

In exceptional cases, such as rental of the Goods by another person for the rental period originally agreed under this Agreement, proven special personal reasons such as illness, death in the family and the like, the above amounts may be reduced or any withholding and penalties may be waived.

For withdrawal details please contact us exclusively by email at both rocampers@rocg.ro and office@rocg.ro

 

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